The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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Please note most of our products are hand-made and/or have a unique finish, shape, colour, natural imperfections, texture and may vary from the picture you see on our website, and/or from one product to the other if you order more than one. Dimensions may also slightly vary.
By the very nature of both the materials we use, and the type of industrial furniture we are producing, our wood could contain all of the following characterful traits: (which are expected within each piece and for which we are unable to offer any kind of discount or refund)
- Bandsaw marks across the grain.
- Small ‘chip out’ marks from the planer
- Small machining marks
- Natural colour variation
Hopefully all of these attributes will add to the uniqueness of your piece, but should you want your piece to be reduced from this type of rustic character as much as possible, please make sure to specify a quote, or let us know that you need a surface extra flat/smooth etc so that we are able to quote accordingly.
We always endeavour to choose the best boards for orders, however there will still be small knots, varied wood grain and medullary rays, depending on the wood we have in stock.
Live Edge items are different every time and can have high levels of character. We fix any large natural cracks and large knots, however these won't be on every order.
We will not accept returns, make adjustments or alterations, or offer refunds due to issues arising from the customer's personal preference on wood grain, pattern, knots, medullary rays, colour variation or any other naturally occurring elements. Natural wood is varied and beautiful and the grain can even change in the same piece.
All wood species can react to exposure to sunlight, changes in temperature and humidity. We cannot be held responsible for changes in the wood due to environmental factors, once delivery has been made. All our wood is dried to a humidity of approx. 10% moisture. In very dry or hot settings this could decrease, leading to cracks/movement; likewise a very humid or wet environment could cause the wood to warp, and joints to separate. We make our furniture with wood movement in mind; however we can’t take responsibility should the piece react to the temperature or humidity of your own environment. Please see our Care Guide for more information.
Our furniture is not suitable for outdoor use, or use in and wet-rooms unless specified.
Across the our website, and in our communications with you, we describe the wood thickness. These thicknesses are to describe the finished board thickness. If you need a specific wood thickness you must let us know when ordering.
All our products can be made to measure to fit your space, however we do not guarantee mm precision unless we are specified to do so, and some hardware such as nuts and bolts may protrude - please allow for +/- 25mm on all dimensions. (Or about 5%). The tolerances are likely to mainly occur in the height and depth of the piece as we are using solid boards which can vary slightly in size depending on how much each particular board needs sanding.
If you require an exact size for your item, for fitting into an alcove for example, please make sure to specify that the measurement needs to be exact. We can’t take responsibility for an item which doesn’t fit or is too small if the measurement is under the 5% of tolerance.
Due to the nature of the finishes applied to our product, the final finishes may vary from photos online or samples we send out, but we will always do our best a get a match.
When working to customers' design specifications and drawings we will not be held fully responsible for issues with design, functionality, or stability/wood movement, unless a sample product is ordered or testing is paid for. We endeavour to insure any product ordered sent out is in full working order, and to our usual high standard, however if we do encounter unexpected design issues, or need to alter a customers' design we will charge accordingly.
We will not be held responsible for any damaged caused by customers making adjustments or amendments to their order, for example the fitting of their own legs to table tops etc.
We cannot be held responsible for customers preference to design elements that are not discussed or raised at the point of ordering, and will make educated assumptions based on the style of the product, and it’s functionality etc.
We recommend that items of shelving, cabinets and drawers should be fixed to a wall for safety. Please mention whilst ordering if you will require fixings, or holes drilling. Items of furniture left free standing are done so at the customer’s own risk.
In the circumstance that an item is to be fixed to a wall, floor, or similar, it is the customer’s responsibility to check the suitability of their property, wall type, etc. We will not be held responsible for damages caused to customer’s property in the process, or as a result, of the customer attaching their furniture to the wall, floor etc. We would recommend the customer always use an experienced tradesman.
Never climb or hang from your furniture.
Always place heavier items at the bottom of shelving and storage to avoid the piece becoming top heavy.
Please get in touch if you would like a design custom made or if you would like an existing product made to your specification. As everything we make is made to order there is no additional charges for custom orders.
If you place an order and wish to cancel it, please contact us. If your order has begun production or has bespoke materials which have been ordered, please be aware that once an order has been accepted by us, we cannot cancel it. Please read our returns policy which details how to return unwanted or unsuitable items for a refund.
For bespoke or made to measure items we may ask for a deposit to secure your order; this deposit is for the purchase of bespoke materials. If the order is cancelled and has either begun production or has had materials ordered in wait for production it is therefore non-refundable and any subsequent costs incurred by us will be invoiced.
Every order is packaged extremely well, we have very few issues with damage in transit - however if you have a problem we will work swiftly to make good any problems.
Yes of course! Please get in touch.
All wood species can react to exposure to sunlight, changes in temperature and humidity. We cannot be held responsible for changes in the wood due to environmental factors, once delivery has been made. All our wood is dried to a humidity of approx 10% moisture. In very dry or hot settings this could decrease, leading to cracks/movement; likewise a very humid or wet environment could cause the wood to warp, and joints to separate. We make our furniture with wood movement in mind; however we can’t take responsibility should the piece react to the temperature or humidity of your own environment.
All our furniture is made especially for you: it is not held in stock. Products that are made to order may not be cancelled by you, either before or after delivery.
All our furniture with the exception of clearance items are made to your exact specifications and therefore cannot be cancelled once we have accepted your order.
These orders fall outside the Distance selling regulations (2000) which states that personalised goods or goods made to a consumer’s specification are exempt.
For all other orders, you have the right to cancel the order either before delivery or within 3 days of delivery. This does not affect your statutory rights.
We cannot be held responsible for design errors with manufacture of products designed or instructed by you the customer. Please ensure you have measured the space you wish to place the item accurately before design and ensure that floor / walls weights are not exceeded. If you are unsure of a product weight please ask us and we will give the most accurate information as possible before manufacture.
For made to measure items, a refund will only be available if the product arrives faulty and cannot be repaired or replaced.
Yes absolutely, we can offer our metal in any RAL colour of choice. If you google RAL colours, you will be able to choose one that suits. To order this, there is an additional charge which varies depending on the product, please message us for an exact quote.
Yes we send out samples of our wood!
We do offer a matching service, where we try to get as close to your desired colour or finish as possible. Please message us with your requirements and we will do our best to assist you :)